Privacy Policy

Transvia Tours, S.L. (hereinafter Transvia Travel), with registered office at 17 Gran Vía Ramon y Cajal, 46007 Valencia, is the owner of the domain and is responsible for processing personal data provided by users through this website. At Transvia Travel, like all companies in the TRANSVIA Group, we are committed to ensuring that your personal information is protected and not used improperly. By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information outlined here. In all companies of the TRANSVIA Group, we assume the responsibility to comply with current national and European data protection legislation, and we aim to process your data lawfully, fairly, and transparently.

Who is responsible for the Processing?

According to current regulations, the responsible party is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing. Transvia Travel is responsible for the processing of personal information of its customers.

For what purpose do we collect your personal information?

For the processing of your personal information, we rely on legitimacy for various reasons:

  • For the fulfillment of a contract and/or commercial relationship.
  • With your consent, for example, to send personalized offers of Transvia Travel’s products and services.

To whom can we disclose your personal information?

You should be aware that in some cases, it is necessary to transfer your data to third parties providing services associated with the contract, both for its formalization and for its management and execution, such as: medical services, second medical opinion, processing of benefits, co-insurance, and reinsurance. In this regard, for the management of purposes inherent to the development and fulfillment of the contract’s object, it may be necessary and mandatory for the provision of the service for your data to be communicated to various providers, such as airlines, shipping companies, hotels, and other service providers, who will be obliged to use the data solely and exclusively to fulfill the contract’s object. These providers, depending on the destination country of your trip, may be located in third countries for which it is necessary to carry out an international data transfer. In all cases, Transvia Travel assumes responsibility for the personal information you provide us, and we request that the companies with whom we share your personal information apply the same level of information protection as we do. Likewise, your personal information will be available to public administrations, judges, and courts, to address potential responsibilities arising from the processing. If authorized, your personal data, except for health data, may be transferred to companies within the TRANSVIA Group for the development of commercial profiles through automated processing to carry out commercial actions adapted to your personal characteristics regarding travel, insurance, financial products, and retail sale of goods and services, as well as for market research.

International Transfer

Transvia Travel does not plan to transfer data to third countries. The personal information we collect resides in Spain, although some group companies may have a presence in other countries and your personal information may be collected in the country where you reside; then, we install and store that information in our systems. Those third parties with whom we share your personal information may manage or transfer your personal information outside of Spain and the European Union to other countries where they have facilities. In this case, we will comply with the requirements established by the Spanish Data Protection Agency and the European Union.

We will ensure that both any transfer of your personal information that we or those third parties with whom we share your personal information make, and the way we manage your personal information, comply with the applicable law. In any case, the transfer, storage, and management of your personal information by us will always be governed by this Privacy Policy.

How can you exercise your rights?

You have the right to have control over the personal information we collect, ensuring that it is accurate and truthful. You have the right to access your personal information, as well as to request the correction of inaccurate data or, where appropriate, request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will cease to be processed for those purposes in which you have expressed your opposition. Similarly, you can exercise the right to limit the processing of your personal information by requesting its conservation.

In certain circumstances, you may request the portability of your data to another data controller.

You can exercise your rights free of charge and receive a response within the deadlines established by current data protection legislation. You can choose between the following methods:

  • By written and signed request addressed to Viajes Transvia Tours, S.L., at 17 Gran Vía Ramon y Cajal, 46007 Valencia (Data Protection), attaching a photocopy of the applicant’s ID. If you have already provided the email address(es), it will be essential for you to provide the same.
  • By sending a request along with a photocopy and/or scanned copy of the applicant’s ID to the email address:

You can file a complaint with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights. For more details, you can visit

How can you modify how we contact you to inform you about our products and services?

You can modify the way we contact you through the following means:

  • By written and signed request addressed to Viajes Transvia Tours, S.L., at 17 Gran Vía Ramon y Cajal, 46007 Valencia (Data Protection), attaching a photocopy of the applicant’s ID. If you have already provided the email address(es), it will be essential for you to provide the same.
  • By sending a request along with a photocopy and/or scanned copy of the applicant’s ID to the email address:

How long do we store your personal information?

We only store your personal information to the extent that we need it to use it for the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or until you exercise your right to delete, cancel, and/or limit the processing of your data.

In these cases, we will keep the information duly blocked, without any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal, or contractual responsibility arising from its processing, which must be attended to, and for which its recovery is necessary. In no case will your data be kept for more than 10 years from the end of the contractual relationship, the mandatory retention period established by Law 10/2010, of April 28, in its wording by Organic Law 3/2018 of December 5, on Personal Data Protection, on the prevention of money laundering and the financing of terrorism.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and your privacy, and we review these measures periodically. We protect your personal information by using a combination of physical, computer, or logical security controls, including access controls that restrict and manage how your personal information and data are processed, managed, and handled. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may request proof of identity before sharing your personal information with you.

In accordance with our security and confidentiality guarantee, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us. Therefore, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.

If you ever have trouble accessing any part of our website, it may be due to your browser’s model or version or its configuration. If you need help finding a solution or have any questions about how our purchasing system works, call us at 96 387 09 95. We will be happy to assist you.

The Internet is a means of communication and also a new medium that allows conducting commercial transactions through the network. Therefore, one of the main concerns of users who use the Internet is the security of data on the network.

Electronic Commerce transaction encompasses the entire process of a commercial agreement, including contact between both parties: customer and company. The aspects that any commercial transaction must meet are:

  • Authentication, which guarantees the legal or physical personality with which we communicate.
  • Integrity, i.e., the content of the communication between both parties cannot be modified.
  • Confidentiality, which consists of ensuring that no unauthorized person can know the content of the communication.

Minors’ Data

The websites of the TRANSVIA Group, applications, and products are usually not directed at minors. Although on some occasions, we may carry out campaigns, such as the launch of consoles or video games, in which minors may show interest. However, we do not deliberately collect any personal information from minors without the authorization of the parent/guardian.

If you are a minor, please do not attempt to register as a user on our websites, applications, or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

Recommendations and Precautions

These are some of the precautions that we advise our customers to take:

  • Do not provide your username or password to anyone.
  • Do not write it in easily accessible places: computer, agenda.
  • Always use our SSL security system.
  • Always log out of the browser session after accessing a secure area or entering your username or password into the system.

Modifications to this Data Protection Information

We will review and update the data protection information at least once a year or when changes occur in the legislation or in any of the processing procedures of your personal information, indicating the date of the last update, content, and date.

If we have your email address or mobile phone number, we will also send you an email or SMS with information about these changes. If necessary, we will renew your consent for you to confirm that you agree to these changes.

If you have any questions, comments, or concerns, or if you want to make any suggestions about how we use personal information, you can send an email to the Data Protection Officer of the TRANSVIA Group at the email address